Description

JoulesLabs is a software development company. We craft things by completely understanding the business needs and building products that people love and solving real-life problems. Over the last several years, we’ve helped many large businesses take their ideas into application.

As part of our commitment to sustainable growth for our own in-house products, we make sure that our customers receive world-class support for that we are looking for a customer-centric, proactive, dedicated Technical Customer Support Associate. This position requires you to assist customers with technical questions through chat, email, and phone calls. You will also take ownership of issues and work with our Product Team to resolve advanced issues when required.

Job Responsibilities

• Assist customers with technical questions through chat, email, social media channels, and call.
• Troubleshoot a wide variety of diverse queries and handle customer grievances.
• Take ownership of issues and collaborate with respective team members.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in Engineering/English/Management or a related field.
• Excellent communication skills (Verbal & written – English) is a must.
• The ability to write good documentation will act as a plus.
• Self-motivated and self-directed

• Lunch, tea, coffee, snacks
• Monthly appreciation gifts
• Yearly 02 festival bonuses
• Yearly salary review
• Table tennis & other indoor game facility
• Work with the enthusiastic & fastest growing team
• Materials, sessions, and many opportunities to grow and advance
• Other benefits as per company policy